The one thing to know. Bramica purchases may be processed through Razorpay, Apple App Store billing, or Google Play billing depending on platform and product availability. Student plans are one-time purchases with a fixed access period and no auto-renew. Counsellor workspace plans are recurring subscriptions. Icyarcaninedoes not process refunds directly to your card, UPI, or bank. Refund requests go through the payment rail you used (Razorpay, Apple, or Google), subject to that channel's policies.
1. Two kinds of paid access
Student plans
Free, Basic, Plus, Pro, and All Access are one-time purchases that unlock student features for a fixed period (currently one year from purchase). There is no auto-renew. When the period ends, access stops unless you buy again.
Counsellor plans
Counsellor workspace access is a recurring subscription billed separately from student plans. Subscriptions renew each billing cycle unless you cancel before renewal on the platform where you subscribed.
2. We do not process refunds directly
Because Icyarcanine does not hold your payment credentials, we cannot refund you from our side. The merchant of record for App Store and Google Play purchases is Apple Inc. or Google LLC, as applicable. Razorpay purchases are governed by Razorpay and your bank or wallet provider.
Where a refund is granted by the payment rail, it is executed by that rail. Where a refund is denied, we cannot override that decision. You agree, by using Bramica, that you understand and accept this.
3. Where to file a refund request
Razorpay (web or other Razorpay checkout)
If you paid through Razorpay, contact us at admin@icyarcanine.com with your purchase details. We will help you identify the correct Razorpay dispute or refund path. Razorpay and your bank or wallet issuer make the final decision.
iOS (Apple App Store)
- Go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase.
- Locate the Bramicacharge, click “Report a Problem”, and follow the prompts.
See Apple's refund support article. Apple's policy and discretion govern.
Android (Google Play)
- Open the Google Play app → Menu → Account → Payments & subscriptions → Budget & order history.
- Find the Bramicaorder, tap “Request a refund” or “Report a problem”.
See Google's refund support article. Google's policy and discretion govern.
4. What Icyarcanine can and cannot do
What we can do:
- Provide a written description of a technical or service issue to attach to your platform or Razorpay refund request, when we agree an issue existed on our side.
- For counsellor subscriptions, disable future renewals on your account where our systems allow it — you must still cancel on the billing platform to stop charges.
What we cannot do, under any circumstances:
- Process a refund directly to your card, UPI, or bank.
- Override an Apple, Google, or Razorpay refund decision.
- Refund a student one-time purchase after the access period has been substantially used, except as the payment rail allows.
- Issue store credit, coupons, or service vouchers in lieu of a payment-rail refund.
5. Student plans — delivery and cooling-off
Access to paid student features begins when payment is confirmed. The digital service is considered delivered on the first use of any paid feature within your access period. Statutory cooling-off rights that cannot be waived by law are unaffected.
There is nothing to “cancel” on a student plan mid-year in the subscription sense — you keep access until your one-year window ends. If you bought by mistake, use the refund channel for how you paid.
6. Counsellor subscriptions — renewal and cancellation
Counsellor subscriptions auto-renew each billing cycle unless you cancel at least 24 hours before renewal on the platform where you subscribed:
- iOS: Settings → [your name] → Subscriptions → Bramica → Cancel Subscription.
- Android:Google Play app → Profile → Payments & subscriptions → Subscriptions → Bramica → Cancel.
- Razorpay / web: follow the cancellation steps in your counsellor account or contact admin@icyarcanine.com.
Cancellation stops the next renewal. Access continues until the end of the current billing period unless the payment rail rules say otherwise.
7. Free trials and promotional offers
If we offer a counsellor free trial, you will not be charged during the trial unless stated otherwise. The subscription auto-renews at the end of the trial unless cancelled in time. Promotional codes and credits, when offered, are non-refundable and non-transferable unless required by law.
8. Chargebacks
Filing a chargeback or payment dispute outside the refund process above may result in immediate termination of your Bramica account and, at our discretion, addition of your identifier to an internal abuse blocklist.
9. Scope
This policy does not create any right to a refund beyond what your payment rail or applicable law gives you.
10. Contact
For service-quality questions or to request a written description of an issue for a refund request, write to admin@icyarcanine.com. We respond within 7 working days but make no commitment regarding the payment rail's decision.
— Icyarcanine